These booking conditions apply to accommodation bookings with Many Happy Returns Travel.
By making a booking via our websites, over the phone, by email or any other way with us it is understood that you agree to these booking conditions and any other conditions pointed out at the time of booking.
By making a booking you are entering a contract with:
Many Happy Returns Travel
646 Liverpool Road
the contract will be governed by the law of England and Wales.
Non-refundable deposit of 30% of the total cost of the booking is payable when making a reservation unless you are travelling within 60 days in which case the full balance is payable.
The balance will be due to be paid to Many Happy Returns Travel 60 days before your stay or at time of booking if you are booking within 60 days of travel. We will try to take the payment for your balance on or around the due date from the original card used for the deposit. If you wish to pay the balance with another method please contact us before this date for the payment to be arranged.
We will attempt to contact you if we have not received full payment and are unable to take payment when due. If we do not receive the balance for your booking when due your booking will be at risk of cancellation. If you booking is cancelled for this reason any money paid on the booking will be forfeited.
If you cancel 60 days or more in advance the charge will be 30% of the total cost. Cancellations less than 60 days before the arrival date will be liable for the total cost of their booking. Cancellation requests must be made to us in writing. This can be in form of an email to email@example.com.
Your accommodation is booked on a request basis we aim to confirm availability within 72 hours. In the unusual event that we can not confirm the booking that you have made we will aim to offer you an alternative. If no alternative can be found or if you do not wish to take the alternative a full refund will be issued. In case of an alternative being offered the cost may be lower or higher. We will advise of this at the time.
Unless otherwise stated all properties require the person checking in to be a minimum of 21 years of age.
You will be issued with a voucher for your accommodation which will include access details. This will normally be sent 14 days prior to arrival. All documentation will be in an electronic format and be sent by email to the address given. Should you not receive this then it is your responsibility to let us know.
Many resorts have a resort fee. This will NOT be included in the price quoted if applicable, but will be displayed in the resorts page. Resort fees are not within our control and are payable directly to the resort.
Many homes have a clean fee, depending on the home size. This will be included in the price quoted if applicable. Unless stated otherwise at the time of booking.
CHANGES BY YOU
If after our confirmation invoice has been issued, you wish to change your arrangements in any way, we will do our utmost to make these changes, provided that written notification from the lead name on the booking is received. Any changes are subject to a minimum charge of $50.
CHANGES BY US
We reserve the right to make changes. If we change your accommodation we will do our utmost to arrange alternative accommodation of the same standard or higher. You will be given an alternative of accepting an offer of alternative holiday accommodation from us if available, or receiving a full refund of all monies paid. In all cases, except where the change arises due to reasons of force majeure.
CHECK IN / CHECK OUT
Unless otherwise stated the property is available from 5pm on the day of arrival and must be vacated by 10am on the day of departure (it may be possible to change these times but you must request this prior to the commencement of your holiday).
The party must treat the property. It's furniture, fittings, utensils and other facilities with respect. Any loss or damage must be reported immediately to the management company. The applicant must make good or pay for any loss, damage or breakage. Many Happy Returns Travel or their booking agent reserve the right to charge the card from the details given at the time of booking or time of balance payment, for any loss or damage caused to the property or it's contents by any member of the party. If you payment card(s) have expired before your stay we may ask for further card details to cover any of the cost above. If these details are not supplied when required the booking will be cancelled with no refund offered. You will not be charged for normal wear and tear. You must accept responsibility for the proper conduct of yourself and any members of your party during your stay. In cases of serious misconduct, we reserve the right to terminate your stay or that of any member of your party. This includes threatening behaviour, physical and serious verbal assault behaviour to our representatives. If we do so, we shall have no further responsibility or liability to you. If you or any member of your party willfully, recklessly or negligently causes any damage to any accommodation, property or person, you agree to indemnify us against any loss suffered by us (including legal costs), arising from such damage. Failure to pay for serious damage that you or your party has inflicted on a property can result in the local authorities called to intervene.
It is important that you follow any safety instructions given in your resort as well as the specific pool safety instructions below.
Children must be supervised by an adult in pool areas. Glass and breakable crockery must not be taken into the pool or surrounding patio area.
The property will be cleaned prior to your arrival and after you have departed. Although the property will be cleaned after your departure it must still be left in an orderly state and all kitchen utensils should be washed. Should the property require extensive cleaning M.H.R. or their booking agent reserve the right to charge the credit card from the details given at the time of booking, to pay for extra cleaning.
Any complaints related to the accommodation must be made in writing to the representative/management company within 24 hours of any problem arising, who will endeavour to put things right. Unless there is a valid reason, we will not consider M.H.R. their agents or representatives liable for any complaint that was not initially registered with representative / Management company during your stay. Should the representative be unable to resolve the complaint and you wish to take the matter further upon your return, detail your complaint in writing to us with a copy of your complaint within twenty eight days of the completion of your holiday to our UK office. We will not accept any complaints or any responsibility after this date is passed nor will we consider any complaint that has not been reported to our representative at the resort and not been resolved satisfactorily The applicant will be made aware of any known construction in the immediate vicinity of their accommodation when booking. Many Happy Returns Travel their agents or representatives will not accept liability for complaints arising from construction. The owner, Management company or their agents will not be liable for any loss or delay caused by conditions over which they have no control. The owner, Management company or their agents will not be liable for any loss due to noise or disturbance from anywhere within the vicinity of the rental property Building works, serious construction works and the resulting noise from the site can take place at any time during the year on an adjoining or nearby property and land. If this work is affecting your holiday please report this to our representative immediately. Obviously this is beyond the control of our suppliers. Alternatively, if this is not possible we will offer you other accommodation, of the same or higher standard, strictly subject to availability. Unfortunately we do not always receive advance notice of when building works will begin as they are carried out by third parties over which we have no control. Whilst we can assure you we will do our best to minimise any inconvenience or interruption to your vacation, we regret that this is a 'force majuere' and we do not accept any liability or will pay any compensation. We closely monitor and will inform you immediately of any building work which could materially affect your vacation. We consider internal maintenance and the use of tile cutters and small power tools not to materially affect your vacation. Any dispute between us will be governed by English Law and is subject to the non exclusive jurisdiction of the English or Scottish Courts. Climate. The applicant is hereby made aware that some places such as Florida has a tropical climate and therefore it is the home of many insects etc; all homes are treated on a regular basis to repel such unwanted visitors but inevitably they occasionally will find there way inside properties. They are attracted by food particles and spillages. Keep any food and drink items in the fridges and to clean any food leftovers and used utensils away immediately.This in particular applies to outside eating areas. Pests are best eradicated by spraying with an appropriate product. Pool/Spa heat is optional and must be requested at the time of the reservation. The cost varies with the size of the pool, management charges and type of heating system. You will be advised of such optional costs at the time of enquiring. Most but not all villas have heatable pools. We cannot guarantee the temperature of the pools due to many factors. Electrical pool heaters will generally heat the pool on average 10 to 15 degrees warmer than the average daily temperature. Most pool heaters, have a thermostat that will automatically switch the pool heating off if the outside temperature drops below 55 degrees. There will be no refunds unless when within 24 hours of the weather falls below the desired temperatures, the client requests a full refund from the management company. If your request this, the pool heating will be switched off and you will receive a refund for the remaining period. Once switched off it will stay off for the remainder of your vacation.. However, if they you to leave the heating on during inclement weather no refund can or will be issued. Spa heat. When booking a home with a spa it may or may not have a separate heater operating the spa which will allow you to control the spa heat independently from the pool. If it has then the charges are higher. If it does not have a separate heater then the price will be for pool heat only and the spa will heat to the same temperature as the pool. All are optional charges and you will be advised at the time of booking. Any air conditioning controls must not be tampered with as they are pre set. The air-conditioning will only lower the room temperature up to 10 degrees lower than the outside temperature. It cannot do more than this. If you set the system to a temperature lower than this it will freeze and break. As with the U.K., in the event of a breakdown engineers do have a specified call out pattern and it may take up to seven days before a visit can be arranged or a part ordered. Many Happy Returns Travel will not pay compensation due to the failure of any appliance within this timeframe, but will of course assist you to the best of our ability. In reality the time scale is within 2 working days and the air-conditioning does not breakdown unless it is altered by guests. If the villa has a BBQ the guests is responsible for leaving it clean and paying for fuel.
VISAS & ENTRY REQUIREMENTS
It is your responsibility to ensure that you and those for whom you are booking are in possession of valid passports and any appropriate visas where necessary
British passports must be valid for 6 months after your departure from the U.S.A. ESTA - Electronic System for Travel Authorization ESTA Approval is MANDATORY for passengers intending to enter the USA using the Visa Waiver Program from 12 January 2009. Applications may be submitted at any time prior to travel & should be made online athttps://esta.cbp.dhs.gov/. The application process may take up to 15-20 minutes & authorisation is normally granted immediately, but may take up to 72 hours. We recommend that passengers apply for authorisation at least 72 hours before their flight to ensure they are able to travel. Until further notice, passengers will still need to complete the green I-94W non-immigrant visa waiver form on board the aircraft. Once granted, authorisation is valid for 2 years or until the expiry of the passport (whichever is first). It is valid for multiple entries into the USA although if the destination address or itinerary is different from that submitted in the ESTA approval, this information may be easily updated via the ESTA website. ESTA approval is not a guarantee of admissibility into the USA - it only authorises a passenger to board a flight to the USA. Failure to obtain travel authorisation via ESTA prior to departure may result in denied boarding of aircraft or denied entry into the USA. Passengers entering the USA via the Visa Waiver Program must have machine readable passports & hold an onward or return ticket for a stay in the USA of no more than 90 days. Further information is available via the US Embassy's ESTA FAQ's page ESTA approval is required in addition to APIS data required for all passengers - click here for APIS information. Passengers with a resident permit (green card) or travelling on a visa issued by the US Embassy will not need to apply for ESTA authorisation as they are not travelling under the Visa Waiver Program.
Applicants are strongly recommended to take out adequate travel insurance to cover cancellation, accident, illness or damage.